MOTORCYCLE 4S SYSTEM
What is 4S System
The Motorcycle 4S System is a comprehensive and integrated cloud-based solution for businesses operating in the motor industry. The 4S in the name stands for Sales, Services, Spare Parts, and Satisfaction, which are the four key areas that the system focuses on. These areas are essential for businesses to effectively manage their operations, meet customer needs, and increase profits.
In conclusion, the Motorcycle 4S System is a comprehensive solution for businesses operating in the motor industry, providing a centralized platform to manage all key areas of their operations, including sales, services, spare parts and accessories, and customer satisfaction. By streamlining these processes and providing real-time visibility into performance, the system helps businesses to make informed decisions, increase efficiency, and grow their profits.
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SALES (NEW/USED BIKE)
- Accurate records of inventory balance, inventory movement (movement of goods across branches), inventory adjustment
- Provides real-time tracking of products and stock quantity
Sales Logistic Integrations
- Accurate monitoring of outgoing and incoming goods
- Easy to attain & record sales & logistic documents, eg. SOs, DOs, POs, Invoices.
- Cost tracking for new bikes and old bikes (refurbishment cost)
Supplier Integration
- Able to access supplier’s product & pricing details, delivery status, etc.
- Currently integrated: Yamaha
Insurance Provider Integration
- Allows dealership to apply for buyers directly with insurance providers
Creditor Integration
- Allows dealership to help with loan application for buyers
SPARE PARTS & ACCESSORIES
- Comprehensive import & export product list for all parts and accessories
- Keep track of stock movement (eg. transfer, in transit,), stock aging, stock balance, stock valuation & stock location
- OEM/ODM items can also be listed and cataloged into system for proper, accurate management
Pricing Control
- Enables import & export pricing control
- Allows dealership to set pricing of items based on different tiers and outlets
Procurement Control
- Easily attain procurement documents, eg. POs, SOs, DOs, Invoices
- Proper record of received goods
- Has auto-replenishment features that can notify when to restock (by threshold or even past data of sales volume)
Manufacturer Integration
- Connect with manufacturers’ server to directly access product details, pricing, POs, SOs, DOs, invoices, delivery details & more.
SERVICES & REPAIR
- Enables job and service queueing
- Simplify mechanics management with KPIs
Online Appointment System
- Motorcycle & customer details provided beforehand
- Enables service team to have enough time to prepare for necessary spare parts and assign appropriate mechanics for the job.
- Reduce wait time and increase service efficiency
- Integrated with ticketing system for real-time synchronization
Aftersales Tracking System
- Data collection on new/used bike purchasers for up-selling/cross-selling
Customer Servicing History
- Service schedule history
- Service history
- Motorcycle(s) details
- Service reminders – as a means of customer retention
CUSTOMER SATISFACTION
- Enables dealers to design and launch their own loyalty rewards program
- Points tracking
- Voucher creation and tracking
- Push notifications for events, special promotions, etc.
Customer Purchase History
- Purchase history tracking unique to all each customer
- Enables dealers to collect data on purchasing behaviour, frequency, preference
- Data analytics to subsequently be used in marketing campaigns to reanimate old customers/ find new customers
Warranty Registration & Claim
- Manufacturer and dealership warranty